The most-asked questions about Sighthem

Sighthem is a SaaS platform that runs the entire trade-operations workflow, from lead generation to cash collection, for SMB export/import teams. It replaces spreadsheets, WhatsApp threads, and a stack of disconnected tools with one operational backbone.

Trade teams of 2-30 people: exporting manufacturers, service exporters, importers. Cargo-owner companies that want to manage leads, customers, orders, shipments, and collection on a single operational stack.

No. Sighthem targets cargo-owner (exporter / importer) teams. The forwarder, customs broker, and bonded warehouse market is out of scope; we do not compete with forwarder-specific tools like CargoWise.

Lead → customer pipeline, multi-currency orders and invoices, Incoterms 2020 picker, GTIP / HS code lookup, 206-country export brief, sanctions screening (OFAC + EU + UN), letter of credit (L/C) tracking, multi-currency ledger, VAT refund tracker, browser-to-customer calling, multi-warehouse and lot tracking, email discovery and verification, campaign management and reporting.

The FREE plan is permanent (2 seats included). A 14-day PRO trial starts with no credit card. Paid plans: BUSINESS, PRO_PLUS, and ENTERPRISE; monthly or annual. Annual plans are 50% off. Live pricing on /fiyat.

No. Sign-up requires no card. The 14-day PRO trial starts with SMS verification only; at the end of the trial the workspace falls back to FREE automatically.

Cancel any time from account settings. Monthly plans remain active to the end of the billing cycle. Annual plans qualify for a full refund within a 14-day cooldown. After cancellation, data is exportable for 30 days, then deleted.

FREE includes 2 seats. Paid plans include 5-25 seats per tier with a per-seat add-on cost beyond that. ENTERPRISE supports unlimited users plus a dedicated SLA.

Orders, invoices, and ledgers are processed in their own currency (EUR / USD / TRY / GBP). Daily TCMB and market FX rates are fetched automatically; manual rates are also supported. Each customer has a per-currency running balance.

Yes. All 11 Incoterms (EXW, FCA, CPT, CIP, DAP, DPU, DDP, FAS, FOB, CFR, CIF) are selectable one-click in order and quote screens, with tooltip explanations for each term.

12-digit HS code lookup is built in. Frequently used codes are cached at workspace level and auto-populate on future orders.

Each L/C is tracked across 5 lifecycle states (PREPARED → SUBMITTED → ACCEPTED → DISCREPANCY → CLOSED). A cron alerts on approaching deadlines, discrepancy validation runs automatically, and SWIFT messages are versioned in slots.

OFAC (US), EU consolidated sanctions list, and UN Security Council list. Three-mode screening (real-time + daily cron + manual lookup) covers customers, countries, and products.

Export amounts aggregate automatically. A 12-month trend chart, country breakdown, and per-declaration period total appear on a single page before each monthly VAT filing. The actual filing is not done in Sighthem; figures are handed off ready to your accountant.

Every order spawns a shipment tracked across 6 statuses. Documents (B/L, packing list, certificate of origin) are stored in versioned slots; share links are generated one-click.

Outbound calls are placed via WebRTC from the browser over an international communications layer. 206 countries are supported; recordings are stored KVKK-compliant and replayable.

Sighthem sends outbound email through a managed email delivery layer and connects to Gmail/Outlook inboxes via IMAP+SMTP. Each workspace can attach its own domain identity and send from its own address. Bulk send, automated lifecycle emails, open/click tracking, and unsubscribe management are included.

Pattern-based decision-maker email discovery from a company domain, plus real-time verification via a third-party verification service. Results cache at workspace level so repeated lookups on the same domain do not burn credits.

Customer databases sit in German EU-region data centers, compliant with GDPR and Turkey's KVKK. All traffic is encrypted with TLS 1.2+. Full security policy on /guvenlik.

Yes. Explicit disclosure notice, role-based access (RBAC), audit logs, user data export/deletion rights, mandatory unsubscribe, explicit-consent management, and VERBİS notification infrastructure are all enforced. Notice text on /gizlilik.

Passwords are stored as one-way cryptographic hashes; nobody, including Sighthem staff, can read them. Payment data is never stored on Sighthem; it is tokenized at a PCI DSS-compliant third-party payment provider.

Hourly incremental + daily full backups, plus an off-site replica in a separate region. Disaster-recovery target: 24-hour restore.

CSV import is supported for leads, customers, and orders. Onboarding support (data migration + team training) is available when needed.

Yes. Email info@sighthem.com, we set up a demo workspace pre-filled with sample data plus a 14-day PRO trial.

Monday through Friday, 09:00 - 18:00 (TRT) via info@sighthem.com. ENTERPRISE plans include a dedicated SLA and direct support channel.

Yes. Multi-currency, 206-country export brief, and an English locale make Sighthem usable internationally. The infrastructure is KVKK + GDPR compliant, so EU operations are straightforward.

The web app works fully on mobile browsers; no separate install required.