Operational discipline for trade teams

Why Sighthem?

Turkish trade operations still run on spreadsheets, WhatsApp groups, and several disconnected tools. The result: missed follow-ups, inconsistent reporting, non-transferable customer relationships, and unmeasurable team performance. Sighthem consolidates this into one auditable, measurable system.

Who is it built for?

Sighthem is built for trade teams of 2-30 people:

• Exporting manufacturers: SMBs producing their own goods for international markets (textile, machinery, chemicals, food, furniture, automotive supply).
• Service exporters: Software, consulting, engineering and similar teams selling services across borders.
• Importers: Companies importing for the domestic market that need supplier management, order, warehouse, and invoicing discipline.

Who is Sighthem not for?

Sighthem is cargo-owner focused. The following segments are intentionally out of scope because their needs belong to a different software category:

• Forwarders (international shipping organizers), TMS tools like CargoWise serve this market.
• Customs brokers, they need dedicated declaration and tax software.
• Bonded / 3PL warehouse operators, WMS category.

These segments are indirect stakeholders, documents shared with forwarders and brokers are produced inside Sighthem, but Sighthem solves the cargo owner's operational needs, not theirs.

Vision

Trade teams in Turkey, even at SMB scale, deserve an operations backbone that enables corporate-grade discipline, data-driven decisions, and manageable growth. Sighthem was built to make this backbone the standard.

Our Product Approach

• System first: Finding leads alone is not the problem; lack of system is. Customer relationships are owned by the company, not held in an employee's head.
• Team-focused: Built for every team size from solo to enterprise; a team platform, not a single-user tool.
• End-to-end: Lead → customer → quote → order → shipment → invoice → collection; all on one data model, one SaaS instead of six.
• Turkey-native: KVKK, BTK, e-invoice integration, TCMB FX rates, 12-digit HS codes, Turkish + English in parallel; built native.
• Simplicity in use: No technical setup; your team becomes productive within minutes. CRM clarity, not ERP complexity.

Founder

Team Approach

Sighthem is built by a small, focused team. We keep the distance between user and developer short, user reports are reviewed within the same week, critical findings ship within 24 hours. No capability enters the platform until it has been validated in at least three customers' real operations.

Platform Capabilities

• Lead & customer CRM: pipeline, tasks, reminders
• Multi-currency orders, quotes and invoices
• Incoterms 2020 picker (11 terms, tooltip explanations)
• GTIP / HS code lookup + workspace catalog
• 206-country export brief (Incoterms suggestion, sanctions warning, payment risk)
• Sanctions screening: OFAC + EU + UN
• L/C lifecycle tracking, 5 stages + deadline cron
• Shipments and documents, B/L, packing list, CO slot/version
• Multi-currency ledger (running balance)
• VAT refund tracker, 12-month chart, country breakdown
• Browser-to-customer calls, WebRTC, KVKK-compliant recording
• Multi-warehouse + lot tracking + low-stock alert
• Email discovery & verification (domain → decision-maker)
• AI-assisted email drafting (opt-in)

Security & Compliance (Summary)

• EU / Germany hosting, GDPR + KVKK compliant infrastructure
• All traffic encrypted over TLS 1.2+
• Passwords one-way hashed; payment data tokenized at a PCI DSS-compliant third-party processor
• Role-based access (RBAC), audit logs, multi-tenant isolation
• Hourly backups + off-site replica + 24h restore objective

See the Security page for the full security architecture and sub-processor list.

Company Information

Contact

For distance sales parties, service scope, and right of withdrawal see the Distance Sales page; for the personal data policy see the Privacy page.