From shipment to warehouse, the logistics-aware foreign trade CRM software
Sighthem is a foreign trade operations platform that does not leave logistics to a separate program. Which product sits on which pallet, in which lot and in which warehouse, and which order and document set each shipment is tied to, is all visible on one screen. By tracking the document flow and the physical flow on the same record, you catch double shipments, missing measurements and lost lots before the goods leave the door.
Shipment management: every shipment is one record tied to the order and documents
In logistics, the error usually starts the moment a shipment is cut off from its order and documents. Sighthem binds the shipment to the order it came from and to the document set, with status flowing on one screen.
- Create the shipment from its order, see line by line how much of each item has shipped, and never lose the remaining quantity
- Track shipment status through steps such as preparing, ready-to-ship, dispatched and delivered, so the whole team sees the same state
- Attach documents like the bill of lading, commercial invoice, packing list and certificate of origin to the shipment itself, and spot a missing document before physical dispatch
- Tag every shipment with its transport mode and delivery term (Incoterm), keeping it clear where responsibility transfers
Packages and pallets: measurements, weight and contents in place before shipment
The packing list and the transport booking rest on accurate package and pallet data. Sighthem binds the shipment to packages and pallets, so measurements and contents come from records, not guesses.
- Build the shipment at package and pallet level, recording carton count, gross/net weight and dimensions, so the packing list comes out consistent
- In lot-based partial shipments, reserve pallets automatically and bind them to the shipment, removing the double-shipment risk of manual matching
- See which package carries which item and which lot, and answer instantly when the buyer asks about contents per package
- Prevent shipments stuck at the ready-to-ship step due to missing measurements, by blocking progress until package data is complete
Multi-warehouse: stock kept per warehouse, transfers run through the system
For an exporter working with more than one warehouse or consignment point, stock is not a single pool. Sighthem keeps stock separate per warehouse and records movements between them.
- Track stock separately per warehouse, see at a glance how much of each product sits in which warehouse, and plan the shipment from the right one
- Run inter-warehouse transfers through the system, keep the outbound and inbound records automatically, and close the gap between physical movement and the record
- Bind every shipment to the warehouse it ships from, and report which shipment left which warehouse
- Work with a model that does not assume one row per product, so the same product is split correctly across different warehouses
Lot and shelf-life traceability: FEFO picking, GS1-confirmed shipping
For food, feed and similar products the buyer asks for lot and expiry data, and in some markets it is mandatory. Sighthem writes the lot into both the product and the shipment, making traceability provable.
- Keep lot and shelf-life data in stock, pick the nearest-expiry lot first with FEFO logic, and avoid being stuck with short-shelf-life goods
- Scan the GS1 barcode at shipping to record which lot went out, determining the shipped lot by confirmation rather than guesswork
- Record every shipment by lot, and in a recall or audit show in seconds which lot went to which buyer
- Link lot data to the commercial invoice and packing list, keeping consistency between the document and the physical batch
Partial shipment and remaining balance: many loadings from a single order
In exporting an order often does not ship in one go; production, capacity or the L/C schedule force splitting the shipment. Sighthem manages partial shipment without losing the balance.
- Create multiple partial shipments from a single order, seeing line by line how much of each item went in each loading and what remains
- Build partial shipments by lot and pallet, so each batch loads separately without breaking its own traceability
- Reduce the burden of checking whether partial shipment is allowed under the L/C, by planning shipments together with the relevant letter of credit and date schedule
- When the order closes, confirm that the sum of all partial shipments matches the order exactly, catching short or over shipments early
Documents and physical flow together: XML e-invoice from the shipment in one click
If logistics runs disconnected from the document side, mismatches appear between the invoice and the shipment. Sighthem grounds the physical shipment and the document output on the same record.
- Get the UBL-TR e-invoice or export COMMERCIAL INVOICE as XML from the shipment screen in one click, without re-entering items and measurements
- Feed line-level GTIP, origin and transport details on the export invoice from the shipment, reducing GIB schema compliance risk
- Collect the document set (bill of lading, commercial invoice, packing list, certificate of origin, insurance) in a single list, and see a missing document before loading
- Import the output cleanly into your accounting software, removing copy-paste errors in amounts and measurements
Field team, permissions and mobile: warehouse and fair, everyone on the same data
A logistics team works scattered across the warehouse, the office and the road. Sighthem connects everyone to the same data with the right scope through role-based permissions and mobile access.
- Give warehouse, shipping and operations teams separate access with stackable permission presets, controlling who sees and changes what
- Get an installable app experience from your phone with the mobile PWA, seeing shipment status instantly while in the warehouse or on the road
- Scan a business card at the fair and create a lead automatically with OCR, bringing a new buyer into the shipment and order flow without loss
- Keep the whole team in a single workspace, with tenant isolation preserved so data never leaks across workspaces
When the shipment is bound to packages and pallets and the line to its lot, the gap between the packing list and the physical cargo closes; because measurements and contents come from records instead of guesses, shipments stuck at ready-to-ship and double dispatches drop.
For shelf-life goods, let FEFO drive picking and scan the GS1 barcode at shipping. The nearest-expiry lot leaves first and which lot went to which buyer is recorded by confirmation; in a recall or audit you show traceability in seconds.
Teams that plan partial shipments independently of the L/C schedule can fall into a discrepant presentation due to partial-shipment permission or the latest shipment date. Plan partial shipments together with the relevant letter of credit terms and deadline.
Frequently Asked Questions
What separates logistics CRM software from an ordinary CRM?
An ordinary CRM stops at customer and sales tracking and never sees the physical shipment. Logistics CRM software goes further and also manages shipment, packages/pallets, multi-warehouse, lot binding and partial shipment. Sighthem binds the shipment to its source order and document set, and shows on one screen which pallet, lot and warehouse a product is in. This keeps the document flow and the physical flow from running disconnected.
Can I split a single order into multiple shipments?
Yes. Sighthem lets you create multiple partial shipments from a single order and shows line by line how much of each item went in each loading and what remains. You build partial shipments by lot and pallet, so each batch keeps its traceability. When the order closes you confirm that the sum of all partial shipments matches the order exactly, catching short or over shipments early.
Does it really keep stock separate per warehouse with multi-warehouse?
Yes. Sighthem keeps stock separate per warehouse rather than as a single pool, so you see at a glance how much of each product sits in which warehouse. You run inter-warehouse transfers through the system and keep outbound and inbound records automatically. Every shipment binds to the warehouse it ships from, so you can report which shipment left which warehouse. The model splits the same product correctly across different warehouses.
What do lot and shelf-life tracking provide for customs and audits?
For food and feed products the buyer often asks for lot and expiry data, and in some markets it is mandatory. Sighthem keeps lot and shelf-life data in stock, picks the nearest-expiry lot first with FEFO logic, and records which lot went out by scanning the GS1 barcode at shipping. In a recall or audit it shows in seconds which lot went to which buyer, and by linking lot data to the commercial invoice and packing list you keep document-batch consistency.
Can it produce shipment documents and the invoice from the shipment record?
Yes. Sighthem grounds the physical shipment and the document output on the same record. You attach the document set (bill of lading, commercial invoice, packing list, certificate of origin, insurance) to the shipment and see a missing document before loading. From the shipment screen you get the UBL-TR e-invoice for domestic sales and the COMMERCIAL INVOICE for exports as XML in one click; line-level GTIP, origin and transport details are fed from the shipment and match the GIB schema. The output imports cleanly into your accounting software.
Can my warehouse and field team see shipment status from mobile?
Yes. Sighthem offers an installable app experience on your phone with the mobile PWA, so you see shipment status instantly while in the warehouse or on the road. With stackable permission presets you give warehouse, shipping and operations teams separate access and control who sees and changes what. You can scan a business card at the fair and create a lead automatically with OCR, bringing a new buyer into the shipment and order flow without loss. The whole team works in a single workspace with tenant isolation preserved.
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