What is Sighthem?
Sighthem is a foreign trade operations platform that combines CRM, ERP, and AI on a single panel for export and import teams. Every step of trade, from prospecting to quoting, ordering to production, shipping to letters of credit and collection, runs under one backbone.
Here is the distinction: generic CRMs cover only customer relationships, and accounting ERPs cover only resource planning. The actual operations of trade sit in between: Incoterms, HS codes, multi-currency accounts, the L/C lifecycle, shipment documents, customs, and logistics. Sighthem fills exactly that gap and connects the team running operations with accounting.
How it works: trade as one flow
Sighthem models operations as a single end-to-end flow. Data does not scatter across files; each stage builds on the previous one:
- Prospecting: 206 country profiles, HS code search, email discovery and verification for a quality portfolio from day one.
- Outreach and quote: lead pipeline, customer calls, email and campaigns, proforma.
- Order and contract: sales order, commercial invoice, approval flow, sanctions screening.
- Sourcing and production: purchasing, warehouse and stock, stock reservation, multi-level recipe (BOM), quality control, IPR (DİİB).
- Shipping: packing and labels, the shipment document set, letters of credit and AI document precheck.
- In transit and delivery: container tracking, buyer ETA, proof of delivery, demurrage timer.
- Collection and after-sales: due tracking, L/C payment flow, multi-currency accounts, segmentation, decision-support reports.
Order matters when moving off spreadsheets: import your customers and product catalog first, then run the first order from proforma to shipment in one flow. Once the first flow is in place, traceability forms on its own, with no backfilling required.
Which modules does it have?
Sighthem has three layers, and they all share the same data.
CRM layer (customer relationships)
- Lead and customer pipeline: by country, sector, and stage, with AI scoring.
- Customer calls: dial from the CRM, consent-based recording, AI call summary and translation.
- Email discovery and verification: decision-maker email from a domain, deliverability checks.
- Campaigns and marketing: segments, AI drafts, open and click tracking.
- WhatsApp and a website chat assistant.
ERP layer (operations)
- Orders, proforma, and commercial invoice.
- Warehouse and stock: multi-warehouse, lot tracking, order-level stock reservation.
- Production and multi-level recipe (BOM): explosion down to raw materials, scrap and yield, automatic stock consumption during production.
- Incoming quality control and supplier-invoice 3-way match.
- Inward processing (DİİB) tracking, with line-item and deadline alerts.
- Packing, carton and pallet labels, the shipment document set (Commercial Invoice, Packing List, certificate of origin, bill of lading), container tracking.
- Traceability: follow a lot backward to the supplier and forward to the buyer in one chain.
- Letter of credit (L/C) tracking and decision-support reports (DSO, margin, demurrage).
AI layer
- Email drafting and cowork: a bilingual draft from customer history, sector, and country context.
- Call summary and translation: transcribes the call, summarizes a foreign-language one in your language, turns actions into tasks.
- L/C document precheck: scans the document set against the terms, catching discrepancies before the bank.
- Daily suggestions and a weekly operations brief.
Trade-specific
Incoterms 2020, HS code search, 206 country profiles, sanctions screening, multi-currency accounts, e-invoice and e-archive (UBL-TR), and VAT refund files: these modules are either absent or limited in generic tools.
Who is it for?
Sighthem is built for cargo owners who export or import: manufacturers and traders. It is not a generic sales CRM; it is shaped around the daily work of a trade team.
- Export manager: team performance, market comparisons, and pipeline oversight on one screen.
- Sales rep: push and email reminders, ready-to-send quotes, the full customer timeline.
- General manager: the live operations and conversion picture without asking for reports.
- Operations specialist: stock, production, packing, shipment documents, IPR, and containers on one panel.
Sighthem is not official accounting software; it is the operations layer. Statutory books and financial statements stay in your accounting software. Sighthem exports account, product, and order data with accounting-profile headers and produces e-invoices as UBL-TR, so the two work together.
What makes Sighthem different?
Three things: one panel (CRM, ERP, and AI are not split across separate tools), trade-first design (Incoterms, L/C, HS codes, IPR, VAT refund, and multi-currency at the core), and transparent pricing (open plans and a free start instead of a request-a-demo model). The screen sets up fast, needs no technical team, and runs fully in parallel in Turkish and English.
Running the same customer portfolio under one pipeline discipline, instead of Excel and email, markedly reduces lost follow-ups. The real value comes not from channel spend but from seeing every lead's source, owner, and last touch on one screen.
Frequently Asked Questions
What exactly is Sighthem?
Sighthem is a foreign trade operations platform that combines CRM, ERP, and AI on a single panel for export and import teams. Every step of trade, from prospecting to quoting, ordering to production, shipping to letters of credit and collection, runs under one backbone. It is not a generic CRM or accounting ERP; it is built around the trade data model (Incoterms, HS codes, L/C, multi-currency, shipment documents).
Is Sighthem a CRM or an ERP?
Both, plus AI. The CRM side handles leads, customers, pipeline, calls, and campaigns; the ERP side handles orders, stock, production, shipments, and documents. If you must categorize it: a trade operations layer. A classic CRM only covers customer relationships and a classic ERP only covers accounting and resource planning; Sighthem fills the operations gap between them with trade-specific modules.
Does it replace my accounting software or ERP?
No, it complements rather than replaces. Sighthem is the operations layer; your official accounting stays in the background. Customer cards, product catalog, and sales orders export to CSV or Excel with headers matching common accounting profiles, and on the e-invoice side, invoice data is produced as UBL-TR XML (the local standard). So you consolidate trade operations in Sighthem without touching a heavy ERP install.
Who is it for?
For cargo owners who export or import: manufacturers and traders. The export manager runs the team and markets, the sales rep never misses a follow-up, the general manager sees the live picture, and the operations specialist drives the flow from stock to shipment. It fits every size, from a solo user to an enterprise team.
Which modules are included?
CRM: lead and customer pipeline, customer calls, email discovery and verification, campaigns, WhatsApp and a website chat assistant. ERP: orders and proforma, commercial invoice, warehouse and lot tracking, stock reservation, production and multi-level recipe (BOM), quality control, inward processing (IPR), packing, shipment documents, container tracking, traceability, letters of credit, and decision-support reports. AI: email drafting, call summary and translation, L/C document precheck, daily suggestions, and a weekly operations brief.
Does it support English and Turkish?
Yes. The interface and content run fully in parallel in Turkish and English. AI drafts come out bilingual, and a call in a foreign language is summarized in your language. Given the nature of trade, correspondence, documents, and reports are usable in both languages.
How do I start, is there a trial?
There is a permanently free plan, and a 14-day PRO trial starts with no credit card. No technical setup is needed; create an account, enter your customer and product data, and set up the first flow in minutes. The annual plan carries a discount.